Refund policy

Last updated: November 8, 2026

30-Day Return Policy

We want you to love your kit. If you are not happy with a physical product, you can return it within 30 days of delivery for a refund or exchange.

Eligibility

  • The item must be unused, unassembled and in its original packaging with all parts, sheets and accessories included.
  • Kits that have been started (parts punched out, glued, painted or assembled) cannot be returned unless they arrived damaged or defective.
  • Please keep your order number and the packaging until you are sure you are keeping the kit.

Non-returnable items

  • Digital downloads (printable book nook plans and laser files) are delivered instantly and cannot be returned or refunded once the download link has been sent. If a file does not open or is missing pages, email us and we will fix it or replace the file.
  • Gift cards and items marked as final sale.

How to start a return

  1. Email sales@revoba.net within 30 days of delivery with your order number and the reason for the return.
  2. We will reply within 1 business day with the return address and instructions. Please do not send items back before you receive them.
  3. Pack the kit securely in its original packaging and ship it with a tracked service. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your kit arrives damaged, has missing or broken parts, or is not what you ordered, email us within 7 days of delivery with your order number and a few photos. We will send replacement parts, a replacement kit or a full refund at no cost to you. You will not need to return the item in most cases.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are not refunded unless the return is due to our error. Your bank or card issuer may take a few additional days to post the refund.

Exchanges

The fastest way to get a different kit is to return the one you have and place a new order once the return is approved.

Cancellations

Orders can be cancelled free of charge as long as they have not been shipped. Email us as soon as possible with your order number. Once an order has shipped, it falls under the return policy above.

Questions? Email sales@revoba.net and we will be glad to help.